All goods sent by Basisstar can be protected against theft and accidental damage. This coverage no longer exists after receipt of the goods and written confirmation. Please note that our main service hours are from 8:00 am to 8:00 pm, Monday through Friday. Orders are usually processed within 2 working days after the order is placed. On weekends and legal holidays, an additional one working day is required to process and send the order.. . Orders over $49 are eligible for a free postage policy. Under normal circumstances, the shipping time is 10-25 days. Track your status Once we place your order, you will receive an email with the courier tracking number. You can check the status of your order through the provided link one to two hours after receiving the email.