How to return a return or exchange International?
Please note that customers are required to pay the shipping cost for returns and exchanges. To return the item to the Basisstar side, proceed as follows: Indicate whether you want to exchange or return on your receipt. Exchange: Please indicate the corresponding model/size. We recommend that you contact our customer service to reserve goods in advance, so that we can stock up for you when waiting for your package. Please call or email to provide the order number of the item you want to redeem, the specific item and size. Put your goods and receipts in a bag or box Please indicate your invoice number and label "Return to basisstar" for the air intermodal service.
Products purchased through basisstar can be returned within 7 days from the date you receive the product and receive a full refund. A small number of large discount items may be classified as clearance items, and clearance items are not refundable, exchange or store-specific credit card payment services. basisstar is not responsible for shipping costs incurred by international returns. We recommend that you choose the most cost-effective, traceable delivery method when you return.
Terms Returned merchandise must be unworn, unwashed, not damaged, unused, and retain all original labels. Please see the tips on how to maintain your merchandise to meet the return conditions as follows: Shoes Footwear is prone to wear on hard surfaces. Be sure to try on the carpet. The shoe box is an important part of the overall product display. When returning the product, you must avoid the damage of the shoe box. Please send the shoe box together with the shoes.
Track my returns International We recommend that you use a traceable delivery method when you return. Please keep your tracking number information so that you can see the return process in real time while the item is returned to us.